Refund and Returns Policy

This Refund and Returns Policy applies to orders placed through holdbelt.com. We sell everyday fashion accessories and related goods, and this policy explains how return requests, refund reviews, damaged items, return shipping fees, and payment disputes are handled. Please read this policy carefully before submitting a return or refund request.

1. Return Period

Customers may submit a return request within 30 days after receiving the order. The return period is calculated from the delivery date shown by the tracking information. Return requests submitted after 30 days may not be accepted unless required by applicable law.

To help us process your request accurately, please contact us as soon as possible if there is any issue with your order. If the product is damaged, defective, incorrect, or missing parts, please contact us within 48 hours after delivery so we can review the issue with the carrier or fulfillment record.

2. Return Eligibility

Returned products must be unused, clean, undamaged, and in resalable condition. Items should be returned with all original packaging, tags, labels, accessories, inserts, protective materials, and any included parts. Products must not show signs of wear, alteration, washing, stains, odors, scratches, stretching, or damage caused after delivery.

Because our products are wearable or daily-use accessories, we may refuse a return or reduce the refund amount if the product has been used beyond reasonable inspection, is not suitable for resale, is missing original components, or is returned in a condition different from how it was received.

3. Non-Returnable Items

Certain items may not be eligible for return, including final sale items, clearance items, customized or personalized products, gift cards, items marked as non-returnable on the product page, products damaged by misuse, and items returned without authorization.

For hygiene, safety, and resale reasons, products that have been worn, altered, cleaned, damaged, or returned with missing packaging or accessories may not qualify for a full refund. If a product page states a different return condition, the product page notice will apply together with this policy.

4. Return Request Process

Before sending any item back, customers must contact us at care@holdbelt.com to request return authorization. Unauthorized returns may be refused or may not be processed. Please do not send products back without receiving return instructions from us.

Your return request should include your order number, the email address used for the order, the item you want to return, the reason for return, and clear photos if the item is damaged, defective, incorrect, or not as described. After reviewing your request, we will provide return instructions if the return is approved.

5. Return Shipping Fees

If the return is caused by customer reasons, such as ordering the wrong item, changing your mind, selecting the wrong size or style, or no longer wanting the product, the customer is responsible for the return shipping cost. Original shipping fees are generally non-refundable unless required by law.

If the return is caused by our error, such as sending the wrong item, or if the product is verified as damaged or defective upon arrival, we may provide a suitable solution, which may include a replacement, refund, prepaid return label, return shipping reimbursement, or other reasonable resolution depending on the case.

Customers should use a trackable shipping service when returning products. We are not responsible for return packages that are lost, delayed, damaged, or delivered to the wrong address due to the customer’s selected return carrier or incorrect return method.

6. Refund Review and Processing Time

After we receive the returned product, we will inspect it to confirm whether it meets the return conditions. If the return is approved, the refund will be issued to the original payment method used for the order.

Approved refunds are usually processed within 7 business days after the returned item passes inspection. After the refund is submitted, the time required for the funds to appear in your account may vary depending on Stripe, PayPal, your bank, card issuer, or payment provider.

Refunds may exclude original shipping fees, return shipping fees, customs duties, import taxes, payment provider fees, or other non-refundable charges unless required by law or caused by our verified error.

7. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order immediately after delivery. If the product arrives damaged, defective, incorrect, or with missing parts, please contact us within 48 hours after delivery at care@holdbelt.com.

To support your claim, please provide your order number, tracking number, clear photos or videos of the product issue, photos of the outer packaging, photos of the shipping label, and a brief description of the problem. This information helps us verify the issue, communicate with the carrier or fulfillment provider, and provide a fair resolution.

If the issue is verified, we may offer a replacement, refund, partial refund, return authorization, or other reasonable solution depending on the situation. If the issue cannot be verified due to missing evidence, late reporting, or damage caused after delivery, we may be unable to approve the claim.

8. Payment Disputes, Chargebacks, and Contact Information

To meet payment processor review standards, including Stripe and PayPal dispute requirements, customers are encouraged to contact us first before opening a chargeback or payment dispute. We keep order records, payment confirmation, shipping details, tracking information, delivery confirmation, customer communication, return authorization records, and refund records to help review and resolve payment-related issues fairly.

If a payment dispute or chargeback is opened, we may provide relevant evidence to the payment processor, including order details, billing information, shipment records, delivery confirmation, return policy terms, customer messages, and refund status. Opening a dispute may delay the normal refund or return process while the payment provider reviews the case.

For return, refund, shipping, or payment questions, please contact us at care@holdbelt.com. You may also reach us by phone at +1(859)282-2958. Company information: Holdbelt, 500 Meijer Dr, Ste 204, Florence, KY 41042, US, holdbelt.com.