Privacy Policy

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit holdbelt.com, place an order, create an account, contact customer support, request a return or refund, or otherwise interact with our website. We understand that privacy, payment security, and order data protection are important to customers, especially when shopping online. This policy is intended to clearly explain what information we collect, why we collect it, how it is used, and what rights may be available to you depending on your location.

1. Website Platform and Store Operation

This website is a self-hosted store built on WordPress and powered by WooCommerce. Because the store is self-hosted, certain data may be processed through our own website environment, hosting service, WordPress installation, WooCommerce checkout system, website security tools, analytics tools, payment integrations, shipping tools, and customer service systems. These systems help us display products, process orders, manage shopping carts, confirm payments, arrange delivery, provide customer support, and maintain the security and reliability of the website.

2. Information We Collect

We may collect information that you provide directly when using our website. This may include your name, email address, phone number, billing address, shipping address, account registration details, order information, return or refund request details, customer service messages, and any other information you choose to provide when contacting us. We collect this information only when it is reasonably necessary to complete an order, respond to your request, provide after-sales support, comply with legal obligations, prevent fraud, or operate our store properly.

3. Order and Transaction Information

When you place an order, we collect and maintain order-related information necessary for order processing and fulfillment. This may include the products purchased, order number, order date, order status, payment confirmation status, shipping method, shipping address, tracking number, delivery status, refund status, return authorization records, and communication history related to the order. This information helps us confirm your purchase, arrange shipment, provide tracking updates, handle delivery issues, review refund requests, and respond to payment disputes or chargeback inquiries when necessary.

4. Payment Information

Online payments are processed by independent third-party payment service providers, including Stripe and PayPal. We do not store customers’ full payment information on our website server. This means we do not store full card numbers, CVV codes, PayPal login credentials, Apple Pay credentials, Google Pay credentials, bank account login details, or other sensitive payment authentication data. When payment is submitted, your payment information is handled directly by the relevant payment provider through its secure payment environment.

5. How Payment Processing Works

When you complete checkout, your payment details are transmitted securely to Stripe, PayPal, or another available payment provider for authorization, fraud screening, and transaction processing. We may receive limited payment-related records from the payment provider, such as the payment status, transaction amount, transaction ID, payment method type, billing verification result, refund status, and dispute status. These limited records help us confirm whether an order has been paid, issue refunds when approved, reconcile transactions, and respond to customer service questions, but they do not include your full sensitive payment credentials.

6. Device and Technical Information

When you visit our website, certain technical information may be collected automatically by our website, hosting system, WordPress tools, WooCommerce functions, security tools, or analytics tools. This may include your IP address, browser type, device type, operating system, referring page, pages visited, time spent on the website, error logs, cookie identifiers, approximate location based on IP address, and information about how you interact with our website. This information helps us maintain website performance, identify technical problems, prevent abuse, improve usability, and protect the website from suspicious or unauthorized activity.

7. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, session identifiers, and similar technologies. Some cookies are necessary for the website to function, such as keeping items in your shopping cart, remembering checkout sessions, supporting account login, and protecting the checkout process. Other cookies may help us understand website traffic, improve page performance, remember user preferences, detect fraud, or measure marketing effectiveness. You may adjust cookie settings through your browser, but disabling necessary cookies may prevent certain store functions from working correctly.

8. How We Use Personal Information

We use personal information for legitimate store operation and customer service purposes. This includes processing orders, confirming payments, arranging shipping, sending order updates, providing tracking information, responding to inquiries, handling returns and refunds, investigating damaged or missing packages, preventing fraudulent transactions, maintaining website security, improving website performance, complying with tax or legal requirements, and supporting payment processor reviews. We do not use personal information in a way that is unrelated to the services customers reasonably expect from an online store.

9. Shipping and Delivery Use

Because we provide worldwide shipping, we may use and share necessary delivery information with third-party logistics carriers, postal services, courier companies, cross-border shipping providers, customs service providers, and local delivery partners. This may include your name, shipping address, phone number, email address if required by the carrier, order number, package details, and tracking information. This information is shared only as needed to arrange shipment, complete delivery, provide tracking, handle delivery problems, customs clearance, package loss, or damaged-package claims.

10. Third-Party Service Providers

We may share limited personal information with trusted third-party service providers that help us operate the website and fulfill customer orders. These providers may include Stripe, PayPal, hosting providers, WooCommerce-related plugins or tools, website security providers, analytics providers, email service providers, customer support tools, fraud prevention services, shipping carriers, logistics providers, and professional advisors. These providers are expected to use the information only for the services they provide to us, such as payment processing, delivery, fraud prevention, technical support, website security, or legal and compliance support.

11. Data Security Measures

We use reasonable technical, administrative, and organizational measures to help protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. These measures may include SSL/TLS encrypted transmission, HTTPS pages, firewall protection, malware scanning, server security controls, password-protected administrative access, restricted staff permissions, regular WordPress and WooCommerce updates, plugin updates, security monitoring, backup management, and access control based on business need. While no online system can be guaranteed completely secure, we take reasonable steps to reduce data security risks.

12. Payment Security Measures

Payment security is handled through secure third-party payment processors such as Stripe and PayPal. These providers use secure payment infrastructure, encryption, risk control systems, fraud detection, authentication checks, and payment network security standards to protect transactions. We reduce payment data exposure by not storing full card numbers, CVV codes, or sensitive payment authentication credentials on our own website server. Customers should also protect their own account credentials, use secure devices, and contact their bank or payment provider immediately if they suspect unauthorized payment activity.

13. Data Protection Practices

We aim to collect only the information reasonably necessary for store operation, order fulfillment, payment confirmation, delivery, customer service, security, legal compliance, and dispute resolution. Access to personal information is limited to authorized personnel, systems, and service providers that need the information to perform their duties. We also maintain relevant order records, shipping records, refund records, and support communications so that customer requests can be handled consistently and payment disputes can be reviewed fairly.

14. Stripe, PayPal, Disputes, and Chargeback Support

To support payment processor review standards, including Stripe and PayPal dispute or chargeback requirements, we may retain and provide relevant order evidence when necessary. This may include order details, customer contact information, billing and shipping information, payment confirmation, fraud screening results, tracking number, delivery confirmation, return request records, refund records, customer communication, and applicable policy terms. This information may be submitted to the payment provider only when needed to investigate, defend, or resolve a payment dispute, chargeback, refund issue, or suspected unauthorized transaction.

15. Refund, Return, and Customer Support Records

If you request a return, refund, replacement, cancellation, damaged-package review, or other after-sales service, we may collect and store information related to that request. This may include your order number, tracking number, product issue description, photos or videos, return approval status, return instructions, inspection results, refund amount, refund date, and communication history. These records help us verify requests, prevent abuse, process approved refunds, communicate with carriers or payment providers, and provide fair and consistent customer service.

16. International Data Transfers

Because we operate an online store and provide worldwide shipping, your information may be processed in countries or regions outside your place of residence. For example, payment processors, hosting providers, logistics partners, analytics tools, support systems, and other service providers may process data in the United States, Europe, or other regions. When cross-border processing occurs, we take reasonable steps to ensure that personal information is handled for legitimate business purposes and protected through appropriate contractual, technical, and organizational safeguards where required by applicable law.

17. GDPR Privacy Rights for European Customers

If you are located in Europe or are otherwise protected by applicable GDPR-style privacy laws, you may have certain rights regarding your personal information. These may include the right to request access to your personal information, correction of inaccurate information, deletion of certain information, restriction of processing, objection to certain processing, data portability, and withdrawal of consent where processing is based on consent. These rights may be subject to legal limitations, such as where we must keep order records for tax, accounting, fraud prevention, legal claims, or payment dispute purposes.

18. Legal Basis for Processing Under GDPR

Where GDPR applies, we process personal information based on one or more lawful bases. We may process information to perform a contract with you, such as processing orders, accepting payment, arranging shipping, and providing customer support. We may process information based on legitimate interests, such as fraud prevention, website security, business recordkeeping, service improvement, and dispute resolution. We may process information to comply with legal obligations, such as tax, accounting, consumer protection, and payment compliance requirements. Where required, we may rely on consent for optional cookies, marketing communications, or certain non-essential processing.

19. United States Privacy Notice

For customers in the United States, we may collect, use, and disclose personal information for business purposes, including order processing, payment confirmation, shipping, fraud prevention, customer support, website operation, analytics, security, legal compliance, and dispute resolution. Depending on your state of residence, you may have rights to request access to personal information, correction of inaccurate information, deletion of certain information, or information about how personal information is used or disclosed. We do not sell customers’ sensitive payment information, and we do not store full payment credentials on our website server.

20. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. This may include maintaining order records, shipping records, payment status records, customer service messages, return and refund records, tax and accounting records, fraud prevention records, legal compliance records, and payment dispute records. Some information may be retained longer when required by law, necessary to resolve disputes, needed to prevent fraud, or required to support Stripe, PayPal, carrier, tax, accounting, or legal review processes.

21. Marketing Communications

If you subscribe to marketing emails or otherwise consent to receive promotional communications, we may use your email address to send product updates, offers, store news, or other marketing messages. You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us. Please note that even if you unsubscribe from marketing messages, we may still send transactional or service-related emails, such as order confirmations, payment updates, shipping notices, refund updates, account security notices, or customer support responses.

22. Contact Information and Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our website operations, WooCommerce functions, payment services, shipping services, security practices, legal requirements, or business needs. The updated version will be posted on this page, and continued use of the website after changes are posted means you accept the updated policy. If you have questions about this Privacy Policy, payment privacy, personal information, data protection, or privacy rights, please contact us at care@holdbelt.com. You may also reach us by phone at +1(859)282-2958. Company information: Holdbelt, 500 Meijer Dr, Ste 204, Florence, KY 41042, US, holdbelt.com.