Shipping Policy

This Shipping Policy applies to orders placed through holdbelt.com. We provide worldwide shipping services, subject to destination availability, logistics coverage, customs requirements, carrier limitations, and applicable laws or regulations. Please review this policy carefully before placing an order.

1. Shipping Coverage

We provide delivery services to customers worldwide, including the United States, Europe, and other international regions. However, delivery availability may vary depending on the destination country or region, local carrier coverage, address type, customs requirements, and temporary logistics restrictions.

If delivery to your destination is not available, this may be shown during checkout, or we may contact you after reviewing your order. If we cannot complete delivery to the address provided, we may cancel the order and issue a refund to the original payment method.

2. Order Processing Time

Orders are normally processed within 1–4 business days after payment has been successfully confirmed. Business days do not include Saturdays, Sundays, or public holidays.

Processing time includes order review, payment confirmation, product preparation, quality checking, packaging, and handover to the logistics carrier. Processing time is separate from shipping transit time.

During peak seasons, promotional periods, holidays, inventory checks, severe weather, carrier delays, or other unexpected circumstances, processing may take longer than usual. If there is a significant delay, we may contact you by email.

3. Shipping Fees and Free Shipping

Shipping fees are based on the delivery region and will be shown during checkout before payment is completed.

United States: The shipping fee is USD $5. Free shipping is available for orders of USD $99 or more.

Europe: The shipping fee is USD $14. Free shipping is available for orders of USD $149 or more.

Other Worldwide Regions: The shipping fee is USD $18. Free shipping is not currently available for other worldwide regions unless clearly shown at checkout.

Free shipping thresholds are generally calculated based on the order subtotal after discounts and before taxes, customs duties, import fees, or other additional charges.

4. Estimated Shipping Time

Estimated shipping time begins after the order has been processed and handed over to the logistics carrier. Delivery time may vary depending on the destination, carrier route, customs clearance, local delivery conditions, and seasonal shipping volume.

United States: Estimated delivery time is usually 7–15 business days after shipment. The shipping fee is USD $5, and free shipping is available for orders of USD $99 or more.

Europe: Estimated delivery time is usually 8–18 business days after shipment. The shipping fee is USD $14, and free shipping is available for orders of USD $149 or more.

Other Worldwide Regions: Estimated delivery time is usually 10–25 business days after shipment. The shipping fee is USD $18, and free shipping is not currently available unless shown at checkout.

These delivery times are estimates only and are not guaranteed. Actual delivery may be affected by customs inspection, incorrect address information, weather conditions, holidays, public emergencies, strikes, local carrier delays, or other circumstances beyond our control.

5. Logistics Carriers and Delivery Partners

We work with third-party logistics carriers, postal services, courier companies, cross-border shipping providers, and local delivery partners to complete worldwide delivery.

The final carrier may vary depending on the destination country or region, package size, package weight, shipping route, and available delivery service. Customers may not be able to choose a specific carrier unless such option is clearly available at checkout.

6. Tracking Information

After your order has been shipped, tracking information will usually be sent to the email address provided at checkout. Please make sure your email address is accurate when placing your order.

Tracking information may take 48–72 hours to update after the package is handed over to the logistics carrier. In some cases, tracking may not show immediate movement while the package is being scanned, transferred, or processed through a logistics hub.

If tracking has not updated after 72 hours, please allow additional time during weekends, public holidays, or peak logistics periods. If there is still no update after a reasonable period, please contact us at care@holdbelt.com with your order number and tracking number.

7. Delivery Address and Customer Responsibility

Customers are responsible for providing a complete, accurate, and deliverable shipping address at the time of purchase. This includes the recipient’s full name, street address, apartment or unit number if applicable, city, state or province, postal code, country or region, phone number, and any other information required by the local carrier.

If a package is delayed, returned, lost, or cannot be delivered due to incorrect, incomplete, or outdated address information provided by the customer, the customer may be responsible for additional shipping fees, return fees, reshipping costs, or other related charges.

If you notice an address error after placing your order, please contact us at care@holdbelt.com as soon as possible. We will try to assist, but we cannot guarantee that the address can be changed after the order has been processed or shipped.

8. Delivery, Signature, and Package Collection

Some orders may require a signature upon delivery, depending on the destination, carrier rules, package value, local delivery requirements, or security checks. If a signature is required, the customer or an authorized recipient should be available to receive the package.

If delivery is attempted but unsuccessful, the carrier may leave a delivery notice, attempt redelivery, hold the package at a local facility, or return the package to the sender according to local carrier policy.

If a package is refused, unclaimed, or returned due to failed delivery attempts, refusal to sign, failure to collect, or customer-related delivery issues, any additional shipping fees, return costs, or reshipping fees may be the customer’s responsibility.

9. Lost, Delayed, or Delivered but Not Received Packages

If your package is delayed, please first review the tracking information and check whether the carrier has provided an updated delivery estimate. International shipments may experience delays due to customs clearance, transfer between carriers, or local delivery conditions.

If tracking shows that the package has been delivered but you have not received it, please check with household members, neighbors, building reception, property management, mailrooms, parcel lockers, or the local carrier.

If you still cannot locate the package, please contact us at care@holdbelt.com with your order number, tracking number, shipping address, and a brief description of the issue. We may assist with checking the shipment status or requesting a carrier investigation where available.

If the carrier confirms successful delivery to the correct address, we may not be able to issue a refund or replacement unless required by applicable law.

10. Damaged Packages, Customs Duties, and Contact Information

Please inspect your package immediately upon delivery. If the package or product arrives damaged, defective, missing items, or visibly affected during transit, please contact us within 48 hours after delivery at care@holdbelt.com.

To help us review the issue, please include your order number, tracking number, clear photos or videos of the damaged product, photos of the outer packaging, photos of the shipping label, and a brief description of the problem. Reports submitted after 48 hours may be more difficult to verify with the carrier or logistics provider.

For orders shipped within the United States, customers generally do not need to pay customs duties or import taxes. For orders shipped outside the United States, customs duties, import taxes, VAT, brokerage fees, clearance fees, or other local charges may be imposed by the destination country or region. These fees are not included in our product price or shipping fee unless clearly stated otherwise, and they are the customer’s responsibility.

Customs clearance procedures may also affect delivery time. We are not responsible for delays caused by customs inspection, unpaid customs duties, local import restrictions, or failure to provide required customs information.

If a package is refused, returned, or abandoned due to unpaid customs fees or customer failure to cooperate with customs clearance, related costs may be deducted from any applicable refund.

For shipping questions, please contact us at care@holdbelt.com. You may also reach us by phone at +1(859)282-2958. Company information: Holdbelt, 500 Meijer Dr, Ste 204, Florence, KY 41042, US, holdbelt.com.