FAQs

1. What products do you sell?

We sell everyday fashion accessories and related goods designed for daily use, styling, gifting, and practical wear. Product availability, colors, sizes, materials, and styles may vary by listing, so please review the product page carefully before placing an order.

2. What currency do you use?

All transactions on holdbelt.com are processed in United States Dollars (USD). If your bank account, card, or payment wallet uses another currency, your bank or payment provider may apply exchange rates or additional conversion fees according to its own policy.

3. What payment methods do you accept?

We accept the payment methods displayed at checkout. Available options may include Visa, American Express, Discover, Maestro, Mastercard, PayPal, Apple Pay, and Google Pay. The exact options may vary depending on your location, device, card issuer, and payment provider availability.

4. Is my payment information stored on your website?

No. Payments are processed by secure third-party payment service providers, including Stripe and PayPal. We do not store customers’ full card numbers, CVV codes, PayPal login details, Apple Pay credentials, Google Pay credentials, or other sensitive payment authentication data on our website server.

5. How is payment security protected?

Payment security is supported through SSL/TLS encrypted transmission, HTTPS checkout pages, secure third-party payment gateways, tokenized payment processing where supported, fraud-screening tools, access controls, and payment authorization checks. Stripe and PayPal also use their own secure payment infrastructure and risk-control systems.

6. Do you ship worldwide?

Yes. We provide worldwide shipping services, including delivery to the United States, Europe, and other international regions. Delivery availability may depend on destination restrictions, local carrier coverage, customs requirements, logistics limitations, and applicable laws or regulations.

7. How long does order processing take?

Orders are normally processed within 1–4 business days after payment has been successfully confirmed. Business days do not include Saturdays, Sundays, or public holidays. Processing time is separate from shipping transit time.

8. What are your shipping fees?

For orders shipped to the United States, the shipping fee is USD $5, with free shipping on orders of USD $99 or more. For Europe, the shipping fee is USD $14, with free shipping on orders of USD $149 or more. For other worldwide regions, the shipping fee is USD $18.

9. How long does delivery take?

Estimated delivery time depends on the destination and carrier route. Orders shipped to the United States usually take 7–15 business days after shipment. Orders shipped to Europe usually take 8–18 business days after shipment. Orders shipped to other worldwide regions usually take 10–25 business days after shipment.

10. When will my tracking information update?

Tracking information will usually be sent by email after shipment. Tracking details may take 48–72 hours to update after the package is handed over to the logistics carrier. If tracking does not update immediately, please allow time for the carrier system to refresh.

11. Do I need to pay customs duties or import taxes?

For orders shipped within the United States, customers generally do not need to pay customs duties or import taxes. For orders shipped outside the United States, customs duties, import taxes, VAT, brokerage fees, clearance fees, or other local charges may be imposed by the destination country or region and are the customer’s responsibility.

12. What should I do if my package is delayed?

If your package is delayed, please first check the tracking information and any carrier updates. International shipments may be delayed due to customs clearance, carrier transfers, weather, holidays, or local delivery conditions. If the delay appears unusual, please contact us at care@holdbelt.com with your order number and tracking number.

13. What if tracking says delivered but I did not receive the package?

If tracking shows delivered but you have not received the package, please check with household members, neighbors, building reception, property management, mailrooms, parcel lockers, or the local carrier. If you still cannot locate it, contact us at care@holdbelt.com with your order number, tracking number, shipping address, and a brief description of the issue.

14. What should I do if my item arrives damaged or incorrect?

Please inspect your order immediately after delivery. If the item arrives damaged, defective, incorrect, or with missing parts, contact us within 48 hours after delivery at care@holdbelt.com. Please include your order number, tracking number, clear photos or videos of the issue, photos of the packaging, and photos of the shipping label.

15. What is your return period?

Customers may submit a return request within 30 days after receiving the order. The return period is calculated from the delivery date shown by the tracking information. Return requests submitted after 30 days may not be accepted unless required by applicable law.

16. What condition must returned items be in?

Returned products must be unused, clean, undamaged, and in resalable condition. Items should include all original packaging, tags, labels, accessories, inserts, protective materials, and any included parts. Returns may be refused or reduced if the product is worn, altered, stained, damaged, missing components, or not suitable for resale.

17. Who pays for return shipping?

If the return is due to customer reasons, such as ordering the wrong item, changing your mind, selecting the wrong size or style, or no longer wanting the product, the customer is responsible for return shipping. If the return is caused by our verified error, damaged arrival, or defective product, we may provide a suitable solution such as replacement, refund, prepaid return label, or return shipping reimbursement.

18. When will I receive my refund?

After we receive and inspect the returned item, approved refunds will be issued to the original payment method. Refunds are usually processed within 7 business days after approval. After the refund is submitted, the posting time may vary depending on Stripe, PayPal, your bank, card issuer, or payment provider.