Terms of Service

These Terms of Service apply to your access to and use of holdbelt.com, including browsing the website, placing orders, making payments, requesting customer support, submitting return or refund requests, or using any services provided through this website. By using this website or placing an order, you agree to be bound by these Terms of Service and by the policies referenced in this document.

1. Acceptance of Terms

By accessing or using holdbelt.com, you confirm that you have read, understood, and agreed to these Terms of Service. If you do not agree with any part of these terms, you should not use the website or place an order. These terms apply to all visitors, customers, account users, and any other person who accesses or uses the website.

2. Eligibility to Use the Website

You must be at least the age of majority in your country, state, or region of residence, or use this website under the supervision of a parent or legal guardian. By placing an order, you confirm that the information you provide is true, accurate, current, and complete. We may refuse service, cancel orders, or restrict access if we believe the website is being used unlawfully, fraudulently, or in violation of these terms.

3. Online Store and Product Information

We operate an online store offering consumer goods and related products. We try to display product information, descriptions, images, colors, sizes, materials, pricing, and availability as accurately as reasonably possible. However, slight differences may occur due to screen display settings, product batches, photography lighting, or manual measurement differences. Product information is provided for general shopping reference and may be updated from time to time.

4. Orders and Order Confirmation

After you place an order, you may receive an order confirmation email. This confirmation means that we have received your order request, but it does not guarantee final acceptance of the order. We reserve the right to review, refuse, cancel, or limit any order for reasons including payment failure, suspected fraud, pricing errors, inventory issues, shipping restrictions, incorrect customer information, or violation of these Terms of Service.

5. Pricing, Currency, and Taxes

All prices and transactions are generally displayed and processed in United States Dollars (USD), unless otherwise clearly stated at checkout. Product prices, shipping fees, taxes, discounts, and the final order amount will be shown before payment is submitted. Prices may change without prior notice. Customers are responsible for any applicable taxes, duties, import fees, currency conversion fees, or bank charges unless otherwise stated in the applicable policy.

6. Payment Terms

Payments are processed through secure third-party payment service providers, including Stripe and PayPal. We do not store customers’ full card numbers, CVV codes, PayPal login details, or other sensitive payment credentials on our website server. Payment authorization, fraud review, approval, decline, refund posting, and payment dispute handling may be subject to the rules of the payment provider and your bank or card issuer. For more details, please review our Payment Policy.

7. Payment Failure, Fraud Review, and Verification

If payment fails, the order may not be confirmed or processed. Payment may fail due to insufficient funds, incorrect billing information, expired cards, bank restrictions, verification failure, payment provider risk controls, or technical issues. We may request additional information to verify an order if fraud risk is detected. If verification cannot be completed, we may cancel the order and issue any applicable refund to the original payment method.

8. Shipping and Delivery

We provide worldwide shipping services subject to destination availability, carrier coverage, customs requirements, and applicable laws. Order processing, shipping fees, free shipping thresholds, estimated delivery times, carrier handling, tracking updates, signature requirements, customs duties, damaged packages, delayed shipments, and delivered-but-not-received packages are governed by our shipping policy. For complete shipping terms, please review our Shipping Policy.

9. Delivery Address and Customer Responsibility

Customers are responsible for providing a complete, accurate, and deliverable shipping address when placing an order. This includes the recipient name, street address, apartment or unit number where applicable, city, state or province, postal code, country or region, phone number, and any other required delivery information. If an order is delayed, returned, lost, or undeliverable due to incorrect or incomplete customer-provided information, the customer may be responsible for additional shipping, return, or reshipping costs.

10. Returns and Refunds

Return requests, return eligibility, return conditions, damaged or defective item reviews, return shipping responsibility, refund method, refund timing, and non-returnable items are governed by our Refund and Returns Policy. In general, eligible return requests must be submitted within the stated return period, returned items must meet the required condition, and approved refunds will be issued to the original payment method according to that policy.

11. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, incorrect, or with missing parts, you must contact us within the required reporting period stated in the applicable policy. You may be asked to provide your order number, tracking number, clear photos or videos of the product issue, photos of the outer packaging, photos of the shipping label, and a brief explanation of the problem. This information helps us verify the issue, communicate with carriers or fulfillment partners, and provide a fair resolution.

12. Cancellations and Order Changes

If you need to cancel or change an order, please contact us as soon as possible at care@holdbelt.com. We will try to assist where possible, but we cannot guarantee that an order can be changed or cancelled after it has entered processing, packaging, or shipment. Once an order has been shipped, it will generally be handled according to our Refund and Returns Policy.

13. Privacy and Personal Information

Your submission of personal information through the website is governed by our privacy terms. We collect and use personal information to operate the store, process orders, confirm payments, arrange shipping, provide customer support, handle returns and refunds, prevent fraud, maintain security, and comply with applicable legal requirements. For detailed information about how personal data is collected, used, stored, protected, and shared, please review our Privacy Policy.

14. Account Security

If you create an account on our website, you are responsible for keeping your login details confidential and for all activity under your account. You should not share your password or allow unauthorized persons to access your account. If you believe your account has been accessed without permission, please contact us promptly at care@holdbelt.com. We may suspend or restrict account access if we suspect unauthorized use, fraud, abuse, or violation of these terms.

15. Website Use and Prohibited Activities

You agree not to use the website for unlawful, abusive, fraudulent, harmful, or unauthorized purposes. Prohibited activities include attempting to interfere with website security, uploading malicious code, scraping website data without permission, impersonating another person, submitting false order information, abusing return or refund processes, infringing intellectual property rights, or using the website in a way that violates applicable United States laws or other applicable laws.

16. Intellectual Property

All website content, including text, images, product descriptions, graphics, logos, layouts, icons, design elements, and other materials, is owned by us or used with permission unless otherwise stated. You may not copy, reproduce, modify, distribute, sell, exploit, or use any website content for commercial purposes without prior written permission. Limited personal use of the website for browsing and shopping does not transfer any intellectual property rights to you.

17. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, shipping carriers, analytics tools, security tools, plugins, or other external platforms. These third parties may operate under their own terms and privacy practices. We are not responsible for the content, policies, actions, or service availability of third-party websites or platforms, except where required by applicable law.

18. Disclaimers and Limitation of Liability

We aim to provide accurate website information and reliable services, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or free from technical issues. To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages arising from website use, order delays, carrier issues, customs delays, payment provider actions, or events beyond our reasonable control. Nothing in these terms limits rights that cannot be excluded under applicable law.

19. Governing Law, Jurisdiction, and Dispute Resolution

These Terms of Service are governed by and interpreted in accordance with applicable laws of the United States, without regard to conflict of law principles. You agree that any dispute, claim, or controversy arising from or related to the website, orders, payments, shipping, returns, refunds, privacy, or these Terms of Service shall first be handled through reasonable communication with us. If the dispute cannot be resolved by communication, it shall be submitted to the competent court with jurisdiction over 500 Meijer Dr, Ste 204, Florence, KY 41042, US, unless applicable consumer protection laws require another forum. Disputes shall be resolved by court proceedings, and both parties agree to comply with the final decision of the competent court.

20. Contact Information and Updates to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website operations, payment services, shipping services, legal requirements, or policies. The updated version will be posted on this page, and continued use of the website after updates are posted means you accept the revised terms. If you have questions about these Terms of Service, please contact us at care@holdbelt.com. You may also reach us by phone at +1(859)282-2958. Company information: Holdbelt, 500 Meijer Dr, Ste 204, Florence, KY 41042, US, holdbelt.com.